Refund/Return Policy

Last Updated: September 3, 2026

At Top Hat Vendor Emporium, we specialize in antiques, vintage merchandise, collectibles, furniture, jewelry, home décor, memorabilia, and other unique items. Many of the items we sell are previously owned, antique, vintage, one-of-a-kind, or otherwise unique.

Because of the nature of our merchandise, all sales are final.

By completing a purchase from Top Hat Vendor Emporium, you acknowledge and agree to the terms of this Refund & Returns Policy.

1. All Sales Are Final

ALL SALES ARE FINAL.

Top Hat Vendor Emporium does not accept returns, exchanges, refunds, or cancellations after a purchase has been completed, except where required by applicable law or where Top Hat Vendor Emporium expressly agrees otherwise in writing.

Customers are encouraged to carefully inspect merchandise and ask any questions about an item before completing a purchase.

2. Antique, Vintage, and Previously Owned Merchandise

Many items sold at Top Hat Vendor Emporium are antique, vintage, used, restored, repurposed, or previously owned.

Such items may naturally have characteristics associated with their age and history, including:

• Scratches

• Dents

• Wear

• Fading

• Patina

• Finish variations

• Minor imperfections

• Repairs

• Restoration

• Replacements

• Missing original components

• Signs of previous use

• Other age-related characteristics

These characteristics do not automatically constitute defects.

Customers are responsible for examining merchandise and determining whether an item meets their expectations before purchasing.

3. Unique and One-of-a-Kind Merchandise

Many items offered by Top Hat Vendor Emporium are unique or one-of-a-kind.

Once an item has been sold, we may not have another identical item available.

For this reason, customers should carefully consider a purchase before completing the transaction.

4. In-Store Purchases

Customers shopping at our physical location are encouraged to inspect merchandise before purchasing.

Customers may ask our staff or the applicable vendor questions about an item’s condition, history, measurements, materials, or other characteristics before completing a purchase.

Once the transaction has been completed, the sale is considered final.

5. Online Purchases

Online purchases are also subject to our all sales are final policy.

Because online customers cannot physically inspect an item before purchasing, product listings may include photographs, descriptions, measurements, condition information, and other available details.

Customers are encouraged to carefully review all available information and contact Top Hat Vendor Emporium with questions before placing an order.

Once an online order has been completed, it generally cannot be canceled, returned, exchanged, or refunded except where required by applicable law or where Top Hat Vendor Emporium expressly agrees otherwise in writing.

6. Product Descriptions and Condition

We make reasonable efforts to accurately describe and photograph merchandise offered for sale.

However, because our inventory includes antiques, vintage items, collectibles, and previously owned merchandise, photographs may not capture every detail, variation, imperfection, or characteristic of an item.

Customers should not assume that an item is new, unused, or in perfect condition unless the listing specifically states otherwise.

If you have questions about an item’s condition, please contact us before purchasing.

7. Shipping Damage

Customers who receive an online purchase that appears to have been damaged during shipping should contact Top Hat Vendor Emporium as soon as possible after delivery.

Please retain the original packaging and shipping materials and provide photographs of:

• The merchandise

• The damage

• The exterior packaging

• The interior packaging

• Any visible shipping damage

We will review the circumstances and determine what steps, if any, are appropriate based on the circumstances, applicable shipping arrangements, and applicable law.

Contacting us regarding shipping damage does not automatically guarantee a refund, replacement, or other remedy.

8. Incorrect or Damaged Merchandise

If you believe you received an item that is materially different from what you ordered or that there was an error in fulfillment, contact Top Hat Vendor Emporium promptly so we can investigate the issue.

Any remedy provided will be determined based on the circumstances and applicable law.

Nothing in this policy is intended to eliminate any rights or remedies that cannot legally be waived.

9. Pricing or Listing Errors

Top Hat Vendor Emporium makes reasonable efforts to maintain accurate product information and pricing.

However, occasional errors may occur.

If an item is listed with an incorrect price, description, photograph, availability status, or other information due to an error, we reserve the right, to the extent permitted by law, to correct the error and cancel or decline fulfillment of an order affected by the error.

If an order is canceled because of such an error, any payment actually collected for that canceled order will be handled in accordance with applicable law and the applicable payment provider’s procedures.

10. Order Cancellations

Because many of our online products are unique or one-of-a-kind, orders may begin processing shortly after they are placed.

Once an order has been submitted, cancellation may not be possible.

If you need to request a cancellation, contact us as soon as possible. We will determine whether the order can be canceled before fulfillment.

A cancellation request does not guarantee that an order can be canceled.

11. Gift Purchases

Purchases made as gifts are subject to the same all sales are final policy.

The recipient of a gift is not entitled to a return, exchange, or refund solely because the item was received as a gift.

12. Clearance, Discounted, and Promotional Merchandise

Clearance, discounted, promotional, sale, and specially priced merchandise is also subject to our all sales are final policy unless otherwise stated in writing or required by applicable law.

13. Vendor Merchandise

Top Hat Vendor Emporium may sell merchandise on behalf of independent vendors.

Purchases of vendor merchandise are made through Top Hat Vendor Emporium and are subject to this Refund & Returns Policy unless a specific written policy or applicable law provides otherwise.

Vendors do not independently establish return policies that override Top Hat Vendor Emporium’s store-wide policies unless expressly authorized by Top Hat Vendor Emporium.

14. Consignment Merchandise

Merchandise sold on consignment through Top Hat Vendor Emporium is subject to the same customer return and refund policies applicable to other merchandise unless otherwise required by applicable law or expressly stated in writing.

Separate agreements govern the relationship between Top Hat Vendor Emporium and the consignor.

15. Exceptions Required by Law

Nothing in this policy is intended to waive, restrict, or eliminate any consumer rights or remedies that cannot legally be waived under applicable federal, state, or local law.

Where applicable law requires a refund, replacement, repair, cancellation, or other remedy, Top Hat Vendor Emporium will comply with those requirements.

16. Contact Us

If you have questions about this Refund & Returns Policy or a purchase, please contact us.

Top Hat Vendor Emporium

Address: 3015 Spring Garden Street, Greensboro, NC 27403

Phone: 336-355-9442

Email: Tophatvendoremporium@gmail.com

Website: Tophatvendoremporium.com

Top Hat Vendor Emporium
Greensboro, North Carolina